Brands always have a hard time, big challenge to retain and acquire customers and this becomes even challenging when the Customer has a bad experience and dissatisfaction to the product/brand which is not taken care of in due time.
CloudCherry, a SaaS based product is trying to solve the problem with its cloud hosted analytics based, enterprise class Customer Experience Management suites.
CEO and Co-Founder Vinod says:
With the economy on an upswing, most businesses, across industries, want to invest on customer experience and customer centricity. So, the relevance and timing of what we are doing is probably immaculate.
How it works?
CloudCherry is a subscription based SaaS. It is helping brands in tracking their customer’s feedback and experiences in a real time, analyse them with actionable customer insights and help them make better decisions for retaining and acquiring customers profitably.
Traction, Achievements & Funding
Cloudcherry has been doing quite well in the market since its launch and currently serving 40 clients across India (including Titan, HDFC, Caratlane.com among others), US, Australia, S.Africa and Gulf.
In past 6 months, there has been a 100% Increase of Feedbacks per month with a 150% increase in Points of Presence with an average of 20% increase month on month. CloudCherry is really moving fast in this segment of SaaS so far.
Recently in July’15, they succeed to influence some of the investors and able to raise an amount of USD 1M as seed capital from IDG Ventures and The Chennai Angels.
In Sep’15, Cloudcherry is selected amongst one of the 10 Startups selected for MS Ventures’ Accelerator Program for winter 2015 batch.
After getting funded, vinod comments:
With marquee investors onboard, we can now focus on scaling our enterprise business rapidly, and invest in providing our key clients with cutting-edge analytics, features and support. The demand for Customer Analytics is unprecedented and brands today wish to differentiate themselves on superior customer experiences. Cloudcherry is just the Delight Partner they need.
Co-Founded in Sep’13 by Vinod Muthukrishnan (CEO) and Sriram Subramanian (Director-Strategy), who was then accompanied by Vijay Lakshmanan, Prem K Vishwanath and Nagendra CL in this growth journey of CloudCherry.
CEO and Co-Founder Vinod is a BITS Pilani alumnus and started his career in Merchant Navy as Navigation Officer for about 9 years. After that he had worked for Allam Advisory Group (AAG) as senior consultant before starting Cloudcherry. He has also worked with Market Simplified Inc, INXS Technologies Ltd and V-Ships.
Subramanian brings over 25 years of experience in management education and consulting and is a professor at Great Lakes Institute of Management. He also serves as an advisory for HCL Talent Care.
The CloudCherry currently has a team size of 30 based out of Bangalore and Chennai.